How to Become a Customer Service Manager

If your dream and expectations in life are to eventually develop a career as a customer service manager, this article will be of use to you. It entails the benefits, duties, and critical steps to take. It’s important to comprehend the fundamental prerequisites for this position.

Nature of Job

Just like other management jobs, a customer service manager’s job entails communication with potential customers via social media platforms or even face-to-face. They play a significant role in promoting the company; therefore, they must know the values and policies of the company. It is a requirement for the customer service manager to act on behalf of the company.


The primary duties and responsibilities of a customer service manager include the keeping of records, management of various customer accounts, delegation of customer queries, and delivery of any reports. The other duties and responsibilities require a customer service manager to be an excellent communicator, creative thinker, and individual who is ready to provide unique solutions to the company.

Customer service managers are problem solvers and can hire a team of other people to work with or beneath them.

How to Become a Customer Service Manager 1


Average Pay Rates

The pay rates and salaries for a customer service manager job will vary by geographical location and the level of experience and talent you can bring to the table. Here are some examples of typical salaries you can expect with this job, based on popular countries around the world.

In the US, you can expect an average salary of $39,694 yearly.

In the United Kingdom, customer service managers earn an average salary of £27,684 per year.


Those in Canada looking for a career as a customer service manager can expect a yearly salary of around CA$65,016.

In Australia, the average salary is around AU$69,972 yearly.

In South Africa, the average yearly salary is around R340,057.


A customer service manager should be computer literate enough to type up various reports and vital information from customer interactions. Administrative, organizational, and efficiency skills should be evident in you as a manager.

Becoming a customer service manager requires commitment and the ability to multi-task under pressure. This job does not necessarily require a degree, but it can be an added advantage, hence making it reliable and accessible. You should have a resume prepared so you can drop it by at any company offering a job or any business you want to work for.

How to Become a Customer Service Manager

In most companies, customer service managers begin as representatives, and they have to be creative and hardworking, providing various solutions to the company.

Attending various business conferences will allow you to connect and gain more chances of securing the job. Have multiple resumes ready to present to multiple corporations, so that in case opportunities arise, you will be notified.

Seek advice from other people in the same profession. You should have various ideas to present to the company hiring to increase your chances of being employed.

There are various sites where you can seek a job as a customer service manager, all of which allow you to narrow down your search by employer, experience level, and location.

CareerBuilder – This site provides a list of jobs offered by different companies from different parts of the world.

Glassdoor – Glassdoor offers lists of jobs from more than three thousand companies across the globe.

Indeed – This site provides a form to apply for jobs offered by thousands of companies. You can upload your resume there, and it is one of the most popular job platform sites today.

Government Sites & Programs

Luckily, in addition to the many job search platforms available online, there are government-provided resources at your disposal for job searching. They include the ones below.

In the United States, avail the resources at

Visit for jobs in the United Kingdom.

Head to the job resources at for Canadian jobs.

Head to for Australian jobs.

For South African jobs, visit the official website at


Becoming a customer service manager has become more straightforward, and it doesn’t have to be so stressful to get the job. Following these guidelines will help you find your way in this career.

Also read – How to Get a Job as a Hotel Manager