Are you a virtual call center representative looking for remote work? Worry no more, because this article will break down which companies hire virtual call center representatives. Lately, so many companies are liaising with outsourcing firms that provide virtual call center services to other businesses at a fee. If you are confident in your skills, check out these call center positions.
Note that these jobs are open to those working from home; occasionally, these companies might have some brick-and-mortar operations, as well.
Advanis
Advanis is a Canadian research market company based in Edmonton, Alberta, and it hires only for mystery and virtual call center positions. With this job, you must be able to work Monday through Saturday in the evening hours.
You must be willing to part with an equipment cost, too. This company is strict with geographical locations, and you must be a Canadian resident to qualify. However, it also considers freelancers from other places for mystery shopping positions. As a call agent, you will be required to perform surveys. If you are bilingual in French and Spanish, this will be a bonus. You will also have paid training.
1-800-Flowers
Also known as National Floral Retailer, 1-800-Flowers hires home-based call center agents mostly during its peak seasons – around Valentine’s Day, Christmas, and Mother’s Day. This company strictly hires freelancers from the U.S. They offer both full-time and part-time positions for virtual call center representatives. Occasionally, they will hire permanent bilingual agents. So, if you are good at languages, you might want to look into this company.
Accolade Support Call Center Services
If you are a resident of the United States and are looking for a call center position, this might be a good fit for you. They take on both full-time and part-time freelancers, but strictly within the U.S. Accolade Support Call Center Services only hires customer service agents and technical support positions. They pay their agents an hourly base. This usually sums up to about $10 per hour. To apply, you need to write a formal email to the human resources department asking if there are any openings available and wait for them to get back to you.
Alpine Access/Sykes
SYKES Home is powered by Alpine Access, and it’s based in the U.S. but also hires within Canada. They offer both part-time and full-time positions to freelancers. As part of your duties, you’ll have to make sales calls and inbound customer service calls, and payment is usually between $9 and $10 per hour. Following the job’s offer, you will have to part with $45 for them to conduct a background check.
Amazon.com
This is an E-commerce retailer company that hires customer service reps as home-based agents. Both full-time and part-time opportunities are available. Amazon also hires home-based call center managers. Most of its call center jobs are seasonal, and they are limited to individuals living in Tennessee, Texas, Minnesota, Kentucky, Kansas, Georgia, Delaware, Arizona, West Virginia, and Wisconsin.
Apple at Home
This company also offers positions for both part-time and full-time freelancers. Apple at Home is part of the company’s AppleCare department, which happens to be a work-at-home call center program. They hire both students and graduates for phone and chat customer service jobs. They are specific on locations, but if you are lucky, you might get hired when outside the U.S. In order to qualify as a student, you must be enrolled in the college where Apple recruits workers.
Conclusion
Just like it is with any other freelance job, virtual call center representative jobs have their ups and downs. Preparing with the skills required, fully understanding your role, and ensuring you give your position all the time and devotion needed will ensure you enjoy your role to its fullest.
Also read – Virtual Contact Center Jobs – How to Apply?
Also read – The Key to Successful Customer Relationship Management